Contact
At Velorotime, we prioritize efficient and transparent communication with our customers. To ensure fast and well-organized handling of inquiries, complaints, and service matters, contact with our team is conducted exclusively via email.
Contact Method
All questions regarding orders, products, warranty, service, complaints, or cooperation should be sent to the following address or via the contact form on our website:
Scope of Support
You can contact us via email regarding matters such as:
- product information
- questions about orders
- complaint and warranty claims
- service-related issues
- other inquiries related to the Velorotime brand
Response Time
We make every effort to respond to messages as quickly as possible. The standard response time is up to 48 hours on business days.
Correct Submission
To speed up the handling of your request, please include the following information in your message:
- full name
- order number (if applicable)
- a detailed description of the issue or inquiry
For complaints or warranty claims, we may request additional information or photos of the product.
Final Provisions
Velorotime reserves the right to update this Contact Policy. The current version of the document is always available on the store’s website.